Customer Business Manager - Pharmacy

People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.

Our leading consumer brands like the Kleenex ®., Huggies ®., VIVA, U by Kotex ®., Poise ®., Depend ®. brands improve the lives of people around the world.

Kimberly-Clark proudly leads the way in providing better care for a better world. 

Led by Purpose. Driven by You.

About the Opportunity:

This Customer Business Manager is an integral member of the KC Pharmacy & Professional Care Team. This Member will make a strong contribution to a high performing Sales team and culture within KC. The right person for this position will be looking to further develop their Customer Business Management Manager skills and lead the acceleration of growth in the Pharmacy Channel with future aspirations of other roles within the organisation. 

Reporting to the Account Director – Pharmacy & Professional Care, this role is responsible for the management of the Pharmacy Channel at KCA, which includes the management of Wholesalers, major level 1 pharmacy groups (Chemist Warehouse, Priceline and Terry White Chemmart) and select Level 2 customers. This role is a critical leadership role in the consumer sales organisation with a high level of financial responsibility and responsibility to deliver organisation growth. As a key senior leader in the Pharmacy and Professional Care team, ensure that priority for the team has an enterprise view with focus on Our Ambitions, Strategies, Ways of Working, Values, and Goals. As well as this, it is absolutely crucial that this role nurtures the future sales talent, as such, a passion for coaching and leadership is critical. 

Responsibility Areas:

Management of Strategic Customer Relationships in the Pharmacy Channel

Input to the Category Annual Plans to create account specific plans within Pharmacy

Achieve sales fundamentals including ranging, distribution and share of shelf objectives within in the Pharmacy Channel

• Lead the development of Customer Joint Business Plans in the Pharmacy channel through customer and stakeholder collaboration. This also includes responsibility pertaining to the annual population of the specific Customer plan with monthly updates to key Senior Leaders and other stakeholders in the business.
• Delivery of information for key stakeholders in a timely manner, reporting aligned to business rhythm.
• Improvement versus prior year of sales fundamentals in the Pharmacy channel
• Coach, Develop and support National Account manager and National Account Executive to develop sales fundamentals for each category and customer category in the Pharmacy channel.
• Coach and support National Account Manager and National Account Executive to plan, co-ordinate and deliver category reviews to deliver ranging, distribution and share of shelf targets
• Lead and work collaboratively with the marketing, category, RGM, innovation and supply team to bring customer specific product/pack/price propositions to market through a rigorous but efficient innovation process.

Financial Management, forecasting and supply out looks – linked to the brilliant basics

• Drive accountability for accurate inputs into Promax through the team, and utilisation of account replenishing contacts, to assist the Demand Planning team in developing accurate sales forecasts both individually and through your team
• Review and negotiation of Trading Terms and Co-op investment
• Drive accountability for customer claims through the National Account Manager and National Account Executive
• Forecasting volume requirements and ensuring spend do not exceed budget
• Management for pricing and rebates
• Collaboration with Pharmacy customers for volume requirements along with providing supply outlooks and mitigating any issues

What’s On Offer

Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.

About You:

You’re driven to perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

To Be Considered:

Click the Apply button and complete the online application process. A member of our Talent Acquisition team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation. 

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